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Refund Policy

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Refund Policy

Pack Hero wants its customers to check their parcels immediately after receiving them. It should be done to make sure if the parcel has any kind of damage. Customers should take clear images of the product and inform the local courier through which the parcel was delivered. If the consignment is in excellent condition, you are okay to go with it. But if you do not inform the company in the time frame provided, the refund policy is not applicable. 

We offer three business days to claim your refund policy. After that, we either provide a refund or reorder the boxes. Pack Hero offers a refund time of 25 days from the day the refund policy is approved and proceeded. If you do not let us know in three days, you have to pay the total price of the boxes to get printed; a whole new order. Return policies are applied only when:

  • The product was in a damaged position or condition.
  • The product is different from the one you ordered. We might need proof of order for that reason.
  • The colors and styles are not the ones you ordered from our team, and it does not match your standards.

We need a proper image to start with our refund policy in the time frame. If we find any suspicious activity from the client’s side, we might take legal action for it.

SHIPMENT DELAYS

Pack Hero is only responsible for the delays that are at the production site. We do not account for the delays that are not in our control:

  • Natural disasters and weather conditions cause delays. Also, certain situations can stop the supply and delivery chain, which can cause unspecified delays in the manufacturing and shipping process.
  • The courier companies cause delays, although they provide us with an estimated time when the product will be shipped to keep any technical issues in mind.
  • Customs clearance departments at the airport cause delays since most of our shipments are shipped through cargo. Any of these delays will not be compensated by our team.

Delays are caused if the customer doesn’t receive their parcel on the specified date and time.